PRIVACY POLICY

1. 1. Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our Service.

This may include, but is not limited to:

• Contact Information: Name, service address, billing address, email address, and phone number.
• Account Information: Usernames, passwords, account numbers, and service preferences.
• Payment Information: Payment card details or bank account information (processed securely by third-party payment processors).
• Customer Service Interactions: Records of your correspondence with our customer support team.
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When you access our Service, we automatically collect certain data, including:

• Usage Data: Details about your access and use of the Service, such as the pages you view, the time and date of your visit, and the services you interact with.
• Device Information: Your computer's Internet Protocol (IP) address, browser type, operating system, and unique device identifiers.
• Location Information: General information about your location derived from your IP address or, with your consent, precise location data from your mobile device.
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We use the information we collect for the following business and commercial purposes:

• To Provide Utility Services: To establish, maintain, and terminate your utility service; manage your account; and process billing and payments.
• Customer Communication: To respond to your inquiries, send service-related notices (outages, maintenance, bill alerts), and provide customer support.
• Improvement of Services: To monitor and analyze usage and trends to improve and personalize our Service and develop new products and services.
• Security and Fraud Prevention: To protect our Service, users, and infrastructure from security threats, fraud, and illegal activity.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from government or regulatory authorities.
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We do not sell your personal information. We may disclose your information to the following categories of third parties for the purposes described above:

• Service Providers: Third-party vendors and consultants who perform services for us, such as payment processing, website hosting, data analysis, and customer service. They are only allowed to use your information to perform their contracted services.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
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• Legal Compliance and Protection: To government or law enforcement officials if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or protect our rights or property.
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• Utility Operations: Other utility companies, system operators, or regulatory bodies as required to coordinate service, manage infrastructure, or ensure safety and compliance within the Texas energy market.
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As a customer of a utility company, you have certain rights regarding your personal data:

• Access/Information: You have the right to request what personal information we collect, use, and disclose.
• Correction: You have the right to request the correction of inaccurate or incomplete personal information.
• Opt-Out of Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Even if you opt-out, we may still send you non-promotional messages related to your service account.
• Cookies: You can typically set your browser to remove or reject browser cookies. Please note that if you do this, some features of the Service may not function properly.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete that information as quickly as possible.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the "Effective Date" at the top of the policy and, in some cases, provide additional notice (such as adding a statement to our website homepage or sending you an email notification).

Utilities of Texas 

24624 Interstate 45 N Suite 200

Spring Texas 77386

Email: luisjimenez@utilitiesoftexas.com

Phone: 281-642-1351